We thank you and appreciate your purchase with us. We are committed to ensure your satisfaction with any product you have ordered from us. If the product you have ordered from us, is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, a complaint should be lodged within 72 hours. We are responsible for what we sell. If you are not completely satisfied with your purchase, you can return most items to us within 14 days of delivery. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements.
The order may be cancelled before shipment due to any of the following reasons:
- The specific product is out of Stock.
- The order could not be shipped within the specified timeline.
- On customers request
- The shipping address is not serviceable.
- Any other reason beyond the control of Prakruti Pure Herbs.
Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product
- Order cancellation before Dispatch: if order is cancelled before dispatch, full Refund will be made.
- Order Cancellation after Dispatch: Refund will be made, after deducting the Shipping/freight Charges only.
How to raise dispute for an order?
Please connect with our customer care via email or call. Please raise your return complain by emailing us at [email protected] or 7359217404.
- The customer care team will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange
- Ensure to collect the return address from Prakruti customer care.
- Pack the product properly and label the product with the order number, return address and your address.
- Follow the instructions of customer care carefully for packaging and returning the product using courier services.
- Ensure that the AWB / tracking number is shared with Prakruti customer care.
- The order shall be considered for refund only if the seller receives the product in the same condition as it was received i.e. All original packaging
Please ensure to pack the product properly before handing it over to courier.
A refund can be refused if the following conditions are met –
- The product is completely broken and unusable or with scratches or incomplete as per the seller claims from the customer.
- The order returned does not accompany all the freebies which were serviced along with the order.
- prakrutipureherbs.com is not liable to pay any penalty or compensation to the customer for cancellation of any order, for reason mentioned above.
Refund from the date of cancellation of order
|Credit Card||Credit Card||5-10 Working Days*|
|Net Banking||Baking Account Online Transfer||5-10 Working Days*|
|Debit Card||Bank Account Online Transfer||5-10 Working days*|
|COD-Cash On Delivery||Prakruti cheque||24-48 hours / 8-10 Working Days*|
* Note Working Days are Monday to Saturday excluding holidays
Please note: You can check the status of your refund in Your Account on the order’s summary page.
- We will process the refund after receipt of the product by Times Internet Limited or its business partner. Refund will be processed based on the mode of payment of the order Refund processed through Credit card / Debit card will reflect in the next Credit Card/ Bank statement.
- Refund Cheque will be issued in the billing name unless otherwise advised by customers.
- In case the refund Cheque is lost by customer, Cheque will be reissued in15 days on the receipt of affidavit.
- In case of incorrect name on the refund Cheque, a new Cheque will be reissued in 15 days on the receipt of original Cheque from the customer.
- If your refund doesn’t appear in Your Account, and the processing time for your payment method has passed, contact customer care for further assistance.
Replacement of the Product –
Order Received & Found Damaged (after opening the parcel ) –
Send the photograph attached (of the damaged parcel box as well as the product) to the e-mail i.e. [email protected] in within 24 hours of the receipt of goods Order will be replaced free of cost, only if the default is from our end/Courier.
Further, your replacement order will be dispatched within 48 hours of the Returned order received in our warehouse & approved by the QC team.
However, full refund (including the shipping/freight charges) will be made only in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.
- Replacement & refund are subjected after QC approval.
- If QC fails then no replacement or refund will be entertained.
- No replacement will be initiated for damaged freebies received at customer end.
- In case of any missing freebies in any order received at customer end, freebies will be compensated in your next purchase only.
Wrong Shipment Delivered –
- If Wrong product or Wrong Flavor is delivered, the order will be only replaced free of cost but no refund will be initiated for the same.
- Send the photograph attached (of the wrong parcel box as well as the product with invoice also) to the e-mail i.e. [email protected] within 72 hours of the receipt of goods.
- In that case, your replacement order will be dispatched within 48 hours of the Returned order received.
- However, full refund (including the shipping/freight charges) will be made in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.
- In case, not want to wait for the order re-shipment and wants to cancel the order, shipping/freight charges will be deducted.
In case correct product has been sent to the customer and customer wants to return the same, refund will be initiated in following terms –
- Logistics charges will be deducted if pickup has been arranged from our end.
- Full refund will be made if customer sends his shipment on his own basis. (Once the shipment has been physically received).